Most questions you send us at Casino Napoli are about a payment. Our team answers you in the live chat and at support@casinonapoli.com from 04:00 to 24:00 GMT every day. For your withdrawals and documents, please write to finance@casinonapoli.com.
How to reach us
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 04:00 to 24:00 GMT, every day | account, bonus and cashier questions |
| support@casinonapoli.com | same hours, answered in order | general questions, documents, self-exclusion |
| finance@casinonapoli.com | same hours | withdrawals, verification documents, payout status |
Scroll horizontally to see the full table
How to get a fast answer from us
- Give us your account e-mail and the date of the transaction in your first message.
- For a payout question, name the amount and the payment method.
- Attach a screenshot of the error or of the offer.
- Ask one question per message, so we can answer it fully.
- If we agree something in chat, ask us to confirm it by e-mail.
When e-mail is the better channel
Please send your documents, disputes and self-exclusion requests by e-mail, because the written record settles any later question you may have. If you ask us for self-exclusion at Casino Napoli, it runs for a period between six months and five years, and we do not lift it early.
Our help pages
You will find our terms, bonus terms, withdrawal policy, KYC policy, AML policy and a responsible gaming page on our site. We do not have a separate FAQ section yet, so those pages are your first place to look before you write to us.
Frequently asked questions
Is Casino Napoli support open 24/7?
Not quite. You can reach our live chat and e-mail from 04:00 to 24:00 GMT every day, which is twenty hours a day.
Where do I send payout questions?
To finance@casinonapoli.com, with your account e-mail, the amount, the method and the date of the request.
Do you have a telephone line?
We do not publish a telephone number; you reach us through the chat and our two e-mail addresses.
How do I request self-exclusion?
Write to our support e-mail and choose a period between six months and five years; we apply it and do not lift it early.