Our cashier at Casino Napoli is straightforward. You deposit by card, prepaid voucher, bank transfer, Skrill or Neteller, and we pay your winnings back the same way you deposited. If you fund your account with a voucher, we pay you out by bank transfer, which is slower, so we suggest a method that works in both directions.
Our payment methods
Per-method minimums and processing times are shown in our cashier at the moment of the transaction. The rules below come from our policies and apply to every method.
| Method | Deposit | Withdrawal | Good to know |
|---|---|---|---|
| Visa, Mastercard | yes | yes, up to the amount you deposited by card | the card must be in your name; we ask for front and back at verification |
| Prepaid voucher | yes | — | we pay out by bank transfer after a voucher deposit |
| Bank transfer | yes | yes | bank charges are deducted from your payout |
| Skrill | yes | yes | we ask for a screenshot of your Skrill profile page at verification |
| Neteller | yes | yes | we ask for a screenshot of your Neteller details page at verification |
| Cryptocurrency | referred to in our policies | — | no cashier detail published yet |
Scroll horizontally to see the full table
Our withdrawal rules
- You can withdraw from €100 per request
- We pay out up to €5,000 per rolling thirty days; larger amounts are paid in parts
- We process your request within five business days once your documents are approved
- Payouts go back to your deposit method on a first-in, first-out basis
- Please wager your deposit at least once before you withdraw it, otherwise a processing fee is deducted
- We may call you to verify a withdrawal before we release it
If you win €12,000 with us, we pay €5,000, €5,000 and €2,000 across three thirty-day periods, and each request has its own five-business-day window.
Documents that release your payout
- Step one, before your first withdrawal: a self-declaration with your name, date of birth, country, gender and address.
- Step two, above €2,000 deposited or at a withdrawal: a photo ID with a handwritten six-digit code next to it, a selfie with the document and, if we ask, a proof of address.
- Step three, above $5,000 deposited or withdrawn: proof of your source of wealth and of the bank account or card you use.
- We accept a passport, national ID, driving licence or residence permit; a utility bill, bank statement or tenancy agreement under six months old; card images with the number masked or e-wallet screenshots.
- We review your documents within five business days, and we ask you to send them within five business days of our request.
Sending your documents in your first week with us takes the review out of the way, so your first payout only waits for processing.
Frequently asked questions
What is the minimum withdrawal at Casino Napoli?
You can withdraw from €100 per request, and we pay out up to €5,000 per rolling thirty days.
How long does a withdrawal take?
We process your request within five business days once your documents are approved, and bank charges, if any, are deducted from the amount.
Which payment methods do you accept?
Visa, Mastercard, a prepaid voucher, bank transfer, Skrill and Neteller for deposits, and we pay out to your deposit method or by bank transfer.
Do you charge a withdrawal fee?
We do not add a standard fee, but bank charges are deducted and a processing fee applies if you withdraw a deposit before you have wagered it once.
Why might a payout be declined?
Missing documents within five business days of our request, an open bonus wagering requirement or a failed phone verification are the reasons set out in our policies.