Joining Casino Napoli takes a few minutes. We ask you to enter your details exactly as they appear on your identity document, because we compare your self-declaration and your photo ID before your first payout.
How to create your account
- Enter your full name and surname, date of birth, residential address, e-mail address and telephone number.
- Accept our terms, our bonus terms and our privacy policy.
- Confirm your account and, if we send one, click the confirmation e-mail.
- File the short self-declaration that we require before your first withdrawal.
- Make your first deposit by a method that also pays out.
We allow one account per person, family, household address, e-mail, phone, IP address, payment method, e-wallet and device, and we close duplicates together with their balances.
Logging in
You log in with your e-mail address and password in your desktop or mobile browser. We do not publish a native app, and our mobile site carries most of the desktop catalogue.
- Desktop and mobile browser, nothing to install
- Please log out on shared devices and keep a long password in a password manager
- Use the Support or Chat buttons at the top of our site if your account is locked
Verifying your account
| Step | When we ask | What we need |
|---|---|---|
| One | before your first withdrawal | a self-declaration: name, date of birth, country, gender, full address |
| Two | deposits above €2,000 or a withdrawal | photo ID with a handwritten six-digit code, a selfie with the ID, proof of address on request |
| Three | above $5,000 deposited or withdrawn | source of wealth, proof of your bank account or card |
| Accepted | — | passport, national ID, driving licence, residence permit; utility bill, bank statement, tenancy agreement under six months; card images with masked number, e-wallet screenshots |
| Deadline | — | please send documents within five business days of our request; we review them within five business days |
Scroll horizontally to see the full table
If you send your documents in your first week, your first payout waits only for processing.
Trouble logging in
- Forgotten password: request a reset link from our login form.
- Account locked: contact our live chat between 04:00 and 24:00 GMT with your account e-mail.
- Documents rejected: upload a sharper image with all four corners of the document visible.
- Missed our verification call: call us back, because a failed check sends the payout back to your balance.
- Self-exclusion active: your account stays closed for the period you chose.
Frequently asked questions
What do I need to register at Casino Napoli?
Your full name, date of birth, residential address, e-mail address and telephone number, entered as they appear on your identity document.
When will you ask for documents?
A self-declaration before your first withdrawal; photo ID, selfie and proof of address above €2,000 or at a withdrawal; source of wealth above $5,000.
How long do you take to review documents?
Within five business days, and we ask you to send them within five business days of our request, otherwise we have to decline the withdrawal.
Is there an app to log in?
We do not publish a native app; you open our site in your desktop or mobile browser.
What if I forget my password?
Request a reset from our login form, and our live chat will help if you can no longer access your e-mail address.